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Customer Service in 2012 and Beyond Technology.. by Wim Rampen

Today’s post is triggered by Esteban Kolsky’s 2012 prediction for Customer Service markets. His predictions make sense, because Esteban is a good analyst that understands his job and takes it seriously. And since I do not understand a lot about the IT market, and frankly don’t want to, I advice you to trust Esteban’s views on that.

IDEO’s Steve Bishop on the Future of Sustainable Design Thinking by Rachel Signer

Steve Bishop is global lead of environmental impact at the design and business innovation firm IDEO. At IDEO, Bishop helps companies build brands, develop new products, and design new innovation processes inspired by principles of sustainability.

Ten Tensions in Innovation – Revised by Tim Kastelle

The single most important management skill to develop is a tolerance for ambiguity. Why? Because we often must manage objectives that are contradictory. For example, Firms that are successful at innovation are able to simultaneously come up with ideas that allow them to take advantage of what they’re really good at (exploitation) while also being able to search for novel new ideas (exploration).

Do Experts Slow Innovation? By Joseph F Coughlin via Ralph-Ohr

Innovation – everyone says they want it, but when it’s time to personally embrace it and change what they do everyday there is often reluctance, if not outright resistance.


Innovation in Psychology by Moses Ma

This blog is about innovation and invention of things, and I was recently provided an opportunity to glimpse into the creation of one of humanity’s greatest inventions – psychotherapy. A new film.

The New Psychology of Marketing by Greg Satell

Clearly, psychology and marketing are deeply related. What we buy is a function of how we think and what we think is a product of the way our minds work.

Are We Happy Yet? The Unexpected Links Between Happiness and Choice by Alice LaPlante via Riitta Raesmaa

The key to happiness lies in the choices you make, or so they say.

Yet, new research by long-time collaborators Jennifer Aaker, Cassie Mogilner, and Sep Kamvar suggests that people don’t make choices based on a single or shared notion of happiness.

What If You Changed and No One Noticed? By Jesse Lyn Stoner

Have you ever tried changing a behavior and no one noticed you were different? It’s not uncommon.

Jim was a “hands-on boss.” He had high standards and his team performed well. However, they depended on him for almost all decisions, and as a result he worked long hours and on weekends.

Have a nice week!



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