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The Importance of Organizational Design and Structure by Gill Corkindale via @ralph_ohr

One of the wonderful things about being a coach is that I meet hundreds of executives who freely share their business and leadership challenges with me. As well as helping me understand how hard it is to run an organization, they show me how they are managing to adapt — or not — to changing organizational structures.

 

Invention without Commercialization = Extinction, not Innovation by Deb Mills-Scofield

My job at Bell Labs was to invent and create.  We dreamed up all sorts of wonderful solutions to problems that did and didn’t exist.  But how did we learn about these problems? Some we just thought up.  Some came from AT&T corporate product management & marketing. But few came from seeing customers firsthand, so we ended up using ourselves as ‘examples’ – not good.  AT&T corporate product managers and marketers were supposed to commercialize our inventions; to decide if it met the market needs or if there even was a need.  

 

Innovate like a Kindergartner by Peter Merholz

One of my most popular posts for hbr.org is “Why Design Thinking Won’t Save You“. It clearly struck a chord, as well over a year since it was posted, it still regularly gets picked up in the Twittersphere.

 

The Future of Design Consulting: 4 Business Models to Consider by design sojourn via @vanetuit

Over the recent Chinese New Year holidays, I met a very well traveled designer. We were discussing the pitfalls of running a design consultancy, and that conversation eventually led to consulting business models.

 

Are You Different on Purpose? By Bill Taylor

Roy Spence, one of the toughest-minded business thinkers I know, is a cofounder of GSD&M, the legendary advertising agency based in Austin, Texas. In a provocative and saucy book, It’s Not What You Sell, It’s What You Stand For

 

Welcome to the Age of Dilemma by Umair Haque

Another week, another potentially destabilizing global mini-crisis. This time, it’s (yet another) global food crisis: food prices are set to skyrocket and the FAO’s food price index is already spiking. It’s likely to ignite even more political instability and social turmoil — in layman’s terms, that’s riots, panics, protests, and violence.

 

HOW TO: Build & Maintain A Talent Community by Heather R. Huhman

A talent community is not a list of candidates on a web page or in a spreadsheet; it is an environment consisting of people who can share ideas for the purpose of career networking or social recruiting of candidates.

 

Because it is time you take Customer Service seriously.. by Wim Rampen

Despite the economic crisis, the rise of the “Social Customer” and the popularity of Customer engagement strategies through Social Media, I sometimes get the feeling that managers in Customer Services put in a lot more effort to ensure the company does not get bad press, or negative “buzz” in stead of providing a better then expected Customer service experience. We know companies do not always take Customer service seriously. I think though many managers of Customer Services should start taking their discipline a lot more serious than they are doing today..

 

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Have a great week!