Currently viewing the tag: "Bob Sutton"

 

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Good Ideas and Great Ideas by Greg Satell

The world is full of ideas, but very few good ones. As an old saying goes, “ideas are like assholes, everybody’s got one and they’re usually full of shit.” They are, however, important.

 

Two Footed Questions Fuse Arts and Science by Ellen Weber

Two-footed questions drive curiosity and they can  convert even ordinary minds, into expert problem solvers?

 

The Role of Relaxation in Consumer Behavior by ScienceDaily via Ralph Ohr

This phenomenon is demonstrated in six experiments involving two different methods of inducing relaxation, a large number of products of different types, and various methods of assessing monetary valuation.

 

Vision: How It’s Created Is As Important As What It Says by Jesse Lyn Stoner

If you want to create a vision that engages the hearts and spirits of everyone in your organization, remember what’s important is not only “what it says” but also how it’s created.

 

Little Innovations Matter! By John Steen

What’s better…. a lot of little innovations or one big innovation? If we had to choose, would it better to have an economy made up of a lot of firms trying to make small improvements to their business or do we want a game-changer like Apple or Google?

 

Management by Imagination by Roger Martin

The perception that good management is closely linked to good measurement runs deep. How often do you hear these old saws repeated: “If you can’t measure it, it doesn’t count”;

 

Strategic Innovation And The Quest For Breakthrough Ideas by Idris Mootee

Innovation is now a very hot topic at the C-Suites. I have speaking a lot on the subject the last 5 years. The funny part is I am talking about Strategic Innovation and many still talk about Technology Innovation as if it was the sole source of innovation.

 

A Talk On Fast Innovation, All In One Great Picture by Bob Sutton

A couple weeks ago, I did a talk on “fast innovation” at IDEO.  I gave the talk from a powerpoint deck, but at the same time, while the audience and I discussed the talk, there was a guy named Kevin Bain who does this thing called
“graphics scribing.”

Have a nice week!

 

 

 

Cenários indesejáveis!

 

A colaboração pode levar à inovação, à participação activa e envolvimento, à satisfação e motivação, à criatividade e a uma gama nova de profissionais de facilitação.

Nós podemos colaborar para o bem e para o mal.

Podemos colaborar para conceber uma solução que não se encontra facilmente ou que não se encontra registada como resposta aos problemas mais frequentes.

Podemos colaborar para encontrar um caminho ou uma estrutura de suporte conciliável com o nosso projecto mas que não nos é familiar.

Podemos colaborar, porque é facultativo e a transferência de conhecimento é vital para a obtenção dos resultados pretendidos.

Podemos colaborar para rectificar situações que nos são colocadas mas que nos causam insatisfação ou mal-estar e que são frequentes nas organizações.

Ou então nós podemos colaborar para criar um ambiente indesejável de forma a evitar o sucesso de outros, sejam eles a concorrência, um adversário na progressão da carreira profissional ou até na política.

Mas onde, quando e quanta colaboração é realmente necessária?

Nos grupos que se formam através de uma “selecção natural”, isto é, nos grupos em que factores como a proximidade, as semelhanças e onde existe um conhecimento prévio, o potencial de relacionamento é elevado mas contrasta com um potencial de aprendizagem fraco.

Pelo contrário, o conhecimento e as perspectivas das pessoas envolvidas em redes sociais podem ser mais diversificados do que o conhecimento e as perspectivas dos grupos de “selecção natural” e, nesse caso, pode haver lugar a uma experiência positiva com uma boa interacção e um forte motivação para colaborar.

Naturalmente que também pode haver falta de diversidade nos grupos e que dá lugar a um efeito do conhecimento comum que compromete a eficácia para resolver problemas transformando a colaboração num acordo tácito de solução.

A colaboração é valiosa quando as pessoas precisam de trabalhar juntas em algo que exige negociação, mas pressupõe uma linguagem comum e alguma disciplina.

Quando é necessária imaginação e existe uma partilha voluntária de conhecimentos dentro de uma estrutura previamente definida, por exemplo uma organização, a colaboração pode levar á inovação. Para isso, é preciso que haja a indicação de uma direcção e que as energias das pessoas sejam canalizadas para um propósito.

Colaborar não significa “fazer o favor de”…colaborar implica uma participação activa e o desejo explícito de partilha.

Por exemplo, se uma empresa pretende agir em colaboração com os seus clientes e portanto fazer deles seus colaboradores é necessário que exista um clima de abertura que proporcione um afastamento dos funis internos de ideias para abraçar a diversidade e aceitar ideias diferentes.

“A questão mais difícil de trabalhar é ir criando culturas e mentalidades abertas e colaborativas. O funil da inovação e o modelo de portão de “estágio”, criando uma série de obstáculos à inovação, para filtrar as ideias e os projectos de acordo com critérios predefinidos, são experimentadas e testadas. É preciso coragem para adoptar alternativas significativas. Hoje as empresas são geridas em grande medida para minimizar os riscos e muitas vezes sofrem de uma mentalidade “não inventado aqui” que rejeita as ideias de fora. No entanto, as empresas estão começando a perceber que muitas pessoas talentosas e empreendedoras estão escondidas entre seus consumidores.” BusinessWeek

O ambiente de uma organização está normalmente alicerçado numa actividade já desenvolvida e criar uma cultura e mentalidades abertas não é tarefa fácil e rápida. Requer uma vontade enorme de mudança e sujeição ao pensamento crítico, isto é, requer coragem para partilhar e aceitar pontos de vista diferentes dos nossos.

Criar uma cultura de colaboração implica a mudança não de uma pessoa mas de um grupo ou de uma organização e a mudança proposta pelos outros cria quase sempre resistência, pelo menos enquanto não operamos em modo colaborativo.

“Um dos principais impedimentos para a mudança bem sucedida é que as pessoas usam a crença de que “é difícil e leva muito tempo” para evitar tentar fazer as mudanças necessárias em tudo. Ou, pior ainda, elas propõem um processo de mudança de longa duração, mas apenas começam a trabalhar nele pouco antes da “data de vencimento” – talvez propor um projecto de dois anos, mas fazem todo o trabalho nos últimos meses (muito parecido com os estudantes que, apesar de eu atribuir um papel com meses de antecedência, não o iniciam até a noite anterior). Além disso, há muitas mudanças construtivas que não são difíceis e não levam um tempo longo – como a mudança de regras pequenas ou outros procedimentos, experimentação e delimitado com um novo programa, e assim por diante. Infelizmente, muitas vezes, a mudança em larga escala é reduzida ou interrompida, porque as pessoas se atrasam ou falham ao completar o conjunto de passos pequenos e fáceis necessários para realizar qualquer mudança de grande porte (Por outras palavras, eles não conseguem concentrar-se nas pequenas vitórias diárias). – Bob Sutton

Esta constatação de impedimentos é particularmente notória ao nível individual e nós sabemos que é necessário atribuirmos alguma disciplina a nós próprios para encontrar soluções para os nossos problemas ou integrarmos a mudança sem grandes consequências.

Quando estamos inseridos num projecto em que a colaboração é fundamental para a transferência de conhecimento e para a co-criação, os pequenos passos têm de ser dados em conjunto o que implica encontrar dentro da diversidade pontos comuns de interesse.

Colaborar também significa estar alinhado!

O que pensa disto?

 

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Creating ‘Places of Possibility’ by Rotman via Ralph-Ohr

With the analogue generation still in control of the organization and the digital generation performing the daily work, clashes are imminent and inevitable.

 

Make Little Bets for Innovation Success by Tim kastelle

To succeed at innovation, you need to be making a lot of little bets. What are little bets? According to Peter Sims in his excellent book called Little Bets, they are:

 

Caffeine: It Undermines Performance on Collaborative Tasks for Men, Enhances It For Women by Bob Sutton

I can’t believe that I missed this study reported by BPS research last January.  Way cool.  It compared the performance of men working in pairs to women working pairs.

 

Three Ways to Get the Most Out of Each Moment by Jesse Lyn Stoner

Learn from the past, plan for the future, and live in the present.

How can you have a vision and live in the present? Don’t you live for the future?

 

Rockstart Studios knows how to innovate by Jorge Barba

Yesterday I wrote about how innovation requires courage. It takes guts and vision to do something that is so remarkable, that it changes everything. Here then, is a great example.

 

The Surplus Society by Luke Williams

If you’re seeking disruptive innovation with a team—or even if you’re doing it alone—you need to identify the assumptions that seem to influence the way insiders (and often outsiders) think about your industry, segment, or category.

 

Going flat? Creating the freedom to succeed by Dov Seidman via Arie Goldshlager

What if leaders of flat organisations invested as much effort in inspiring people to build cultures without “boxes” by constructing a new mindset for the behaviour they want as they invest in deconstructing the vertical and functional restraints that limit space in hierarchical structures?

 

Design Thinking, Business Transformation And The Creative Enterprise. By Idris Mootee

It is time to take a look at the report card of our design for business organization, management and strategy. After half a century of quality movement, brand management, marketing and catefory management, globalization, customer service automation and organizational design fine-tuning, we should have a pretty good of idea of what is working and what is not.

 

What Are You Telling the World? By Kare Anderson

How do others perceive you? How well do you anticipate another person’s discomfort before the person freezes up and becomes paralyzed, withdrawn, or even destructive in a situation.

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You Get Better at What You Do by Tim Kastelle 

If you want to get better at innovation, you have start innovating more.

That probably sounds obvious, but in practice, not all that many people do it.

I was reminded of this by an interesting post by John Gruber discussing Apple’s transition to cloud computing. It includes this section:

 

10 Divergent Strategies – Break through the Box! By Robyn McMaster

Why is it that creative people tend to break rules? Innovators imagine something that will work better. They don’t like being boxed in, but somehow have a glint in their eyes for the adventure of a challenge. Is that where you see yourself?

 

Why Trends Are For Suckers by Greg Satell

It feels good to be trendy.  You can be sure that you’ll have a lot of company.  And that’s exactly the problem.  It’s easy to go wrong when everybody around you thinks it’s right.

 

Paradox of Innovation & Intellectual Property by Deb Mills-Scofield

Yesterday was the 3rd Open Innovation Summit at BW‘s Center for Innovation & Growth: Practical Challenges of Global Open Innovation featuring P&G.  Too much happened for one post so I’m going to do one on each panelist’s story and discussion, starting with Kelly McDow, Associate General Counsel for P&G’s Connect+Develop.

 

A Cool Neurological Explaination for the Power of Small Wins by Bob Sutton

Regular readers of this blog know that I am a huge fan of the power of small wins, and following Karl Weick’s classic article, have argued in Good Boss, Bad Boss and here at HBR that big hairy goals cause people to freak-out and freeze-up if they aren’t broken down into smaller stepping stones.

 

Seven Steps To Better Brainstorming. Or May Be There Are More. Is Brainstorming The Right Word? By Idris Mootee

Let’s start with this…this is not the best title. I really don’t like the word “brainstorming.” It means a group of people getting together to generate a lot of deas for the solution of a problem.

 

Why Right Brainers Will Rule The Future By Diane Jacobsen

Traditional business thinking has generally followed a linear, compartmentalized process that molded the sum of its various known parts into a logical, pragmatic solution. This process was born primary out of the dawn of manufacturing, which attenuated the sequenced progression, and didn’t allow for continuous discovery, collaboration, rapid prototyping, or integrated thinking.

 

We Have Designed, We Build, You Will Runby by Thierry de Baillon

However we want to call it, Enterprise 2.0, social business or collaborative whatsitsname, what we are watching now is a vendors-claimed increasing evolution toward maturity of leading platforms. During its last symposium, the Gartner Group held a session entitled “Managing Social Software Maturity: Supporting Pioneers and Settlers“, and is predicting a near-billion figure for the social software market in 2011.

 

The Cycle of Innovation (Closing Thoughts) by Paul Williams via Ralph Ohr

Hopefully our step-by-step review of the Continuous Innovation Loop has been helpful.  I wanted to use a separate blog entry to focus on how the individual steps link together.

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12 Sparks for Heads-Up Creativity by Robyn McMaster

Do you find your creativity at a lull and needing a jolt at times?  For extra spark, gain insights from leaders and designers to jump-start your creativity.  Consider the following:

 

Three Steps for Inventing the Future by Tim Kastelle

That’s the idea that framed yesterday’s post – Where’s My Flying Car? I argued that as innovators, our job is to invent the future – and that in doing so, instead of trying to come up with something that has never existed before, like a flying car, we’re better off trying to figure out how things that already exist can be redesigned so that they mean something completely new.

 

Why I’m Glad I Got Fired by Nilofer Merchant via @timkastelle and @ralph_ohr

I came to be an expert on collaboration because Carol Bartz both hired me and fired me — within 18 months. Here’s what happened.

 

Creativity – Risk or Regret? By Ellen Weber

If you agree with Sir Ken Robinson that creativity gets clobbered at school, you’ll likely also agree it takes risk to create and lead a finer future.

 

Making creative connections: What matters is that you make them by Jorge Barba

While there are a lot of organizations that aggregate trends (see Trend Hunter and Trend Watching to name a few), people often ask me how believable those trends are and if they should be arriving at the same conclusions while doing their own trend hunting.

 

Game Mechanics and Landscape Design for Customer Value Creation by  Riitta Raesmaa

I recently met a marketing professional who had seen the “social light”, or should I say Social Business Light. He was stressed about the fact that most of his colleagues and the management “don’t understand the value of social media and what is happening within marketing communication”. Very familiar set up!

 

The Power of Observing and Talking to Real Humans by Bob Sutton

Although Good Boss, Bad Boss focuses more squarely on the relationship between bosses and their immediate charges, one of the main themes of the book — following a design-thinking view of the world — is that the best bosses go to great lengths to develop empathy for both the people they lead and the customers served by their teams and organizations. 

 

“Build to Fail” And “Fail To Build” Can Have Different Meanings. To Fail Is Part Of To Build. To Fail Is To Hep To Build To Last. I Hope I’m Not Confusing You. By Idris Mootee

In London this week, fully packed with meetings. Staying at St. Marins Lane and it is one of my favourite hotels in London. Both for style and location even I am not the saturday night crowd that hangs out in the cocktail lounge. I am getting a lot of work done writing and editing for the next issue of M/I/S/C. Deadline is a few days away.

 

Innovation – Matching Needs and Solutions by Ralph Ohr

While revisiting some collected innovation readings, I recognized that it might be important to briefly emphasize again one “fundamental”: the distinction between needs and solutions.

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What is the Customer’s Role in Breakthrough Innovation?

by Ralph Ohr

There has been quite a lot of discussion recently about a post by Jens Martin Skibsted and Rasmus Bech Hansen, titled “User-Led Innovation Can’t Create Breakthroughs; Just Ask Apple and Ikea”. Their major claim is: “Great brands lead users, not the other way around.”

 

With The Emerging Of The New “Object-Culture” – Meanings Are Sought Through Social Identities, Visual Information and Interfaces / Interactions by Idris Mootee

There are objects that I love for many different reasons. They range from my Leicas to my JBL speakers, LV bags, Prada shoes and Mac computers.

 

For Innovation, Best Practice is a Verb not a Noun! By Deb Mills-Scofield

One of the central tenets of 20th Century business has been ‘best practices’.   Let’s dissect this veritable oxymoron:

  • Best: highest quality, standing (at a point in time, place and context)
  • Practice: a habit or custom (noun) or to do repeatedly to acquire proficiency

 

Follow-up on Destroying Customer Value: @Telfort is listening.. by Wim Rampen

Last week’s post Destroying Customer Value was in it’s essence not about getting attention from the Telco company involved (being Telfort).

 

Reviewing “A New Culture of Learning” by John Hagel

We all have the uncomfortable feeling that the education we received is serving us less and less well. The reassuring notion that the concentrated dose of education in our younger years would serve us well for the rest of lives appears increasingly suspect.

 

Dinosaur Communications Hold You Back? By Ellen Weber

Dinosaur communication departments impede innovation, much like spiked speed bumps obstruct an Indianapolis 500 race.

 

Design renews its relationship with science by Tim Brown

I have noticed a growing conversation recently concerning the relationship between design and science.

 

New Research: We Are More Creative When We Help Others Than Ourselves by Bob Sutton

There is an interesting set of findings from psychological experiments that suggest we see others’ flaws and strengths more clearly than our own (I wrote about this in Good Boss, Bad Boss) and that, on average, human-beings make more rational decisions when make them for others rather than themselves.

 

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Redesigned Thinking for Diverse Brains! by Ellen Weber 

Why does design thinking exclude diversity at work, when it could include more brainpower for innovative renewal? Design thinking, according to Dr. Roger Martin – Dean of Rotman School of Management – in a recent HSM online seminar,  calls upon two ways of thinking.

 

All Life is an Experiment by Tim Kastelle

Uncertainty is one thing that makes a lot of people uncomfortable. Unfortunately, in most business situations, uncertainty is a fact of life.

Graham Hill made an interesting response to my post yesterday about simplistic, complex and simple models. He said:

The real world is complex . Most businesses simplify the complexity to ‘manage’ it. Complex is too hard!

 

Social Wolf in Sheep’s Clothing, ready for the Social Business? By Riitta Raesmaa

I recently found my old thesis, and yes, some of its topics and content are (still) relevant, as this one: the evolution of organization and work structures. The very same topic Esko Kilpi is researching. The discussion in my old thesis and Esko’s blog posts inspire me to learn more about this topic.

 

“Have Some Sugar” and Six Other Ways to Be Good: Evidence from BPS Research by Bob Sutton

One of the my favorite blogs on the planet is BPS Research,  where folks from the British Psychological Society summarize the latest psychological research — and do so with delightful charm and accuracy.  I was just visiting (it is a great place to look around) and, as part of just one post, they offer “7 Ways to Be Good.”

 

Find the revolution in constraints by Jorge Barba

Before I fell in love with technology my intent was to become an architect. Because of this I have an acute sensitivity with architects, so when I heard about the ideas of Bjarke Ingels a few years ago I was blown away.

 

Managing the Hype Cycle by Greg Sattel

Should you believe the hype?

Hype, much like the proverbial soldier’s girlfriend, doesn’t exactly lie, but doesn’t tell the whole truth either.  We’re told our whole world will change, lots of journalists and investment bankers drive expectations further and then we are inevitably disappointed.  Only later, we find that, after all, there really was something to it all along.

 

Dan Ariely on irrationality in the workplace McKinsey Quarterly  Via  @ralph_ohr

The behavioral economist explains why executives need to recognize—and embrace—the irrational forces that affect themselves and their employees.

 

The unbearable lightness of design thinking by Guido Stompff

My latest blog: the unbearable lightness of designthinking. It considers 4 contesting paradigms / woldviews on innovation, based on a famous model of Daft and Weick (1984). These paradigms can be explained alongside two axes:

 

Brain Surgery, Corporate Culture & Leadership Consistency by Alicia Arenas

The anticipation, wondering if it was benign or cancerous (it was benign), praying that the neurosurgeon would not suddenly get the shakes, being in a hospital away from home and having no family nearby all added up to make this one of the most stressful experiences I’ve gone through in a long time.

 

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The Art of Impossibility  by Umair Haque

Here’s a thought to chew on while you’re considering your new year’s resolution: if it’s not laughably impossible, hopelessly impractical, preposterously insurmountable—stop. Start over. You’re not doing it right.

The Neuroscience Of Music by John Lehrer

Why does music make us feel? On the one hand, music is a purely abstract art form, devoid of language or explicit ideas. The stories it tells are all subtlety and subtext. And yet, even though music says little, it still manages to touch us deep, to tickle some universal nerves.

Innovation – A New Match Between Need and Solution by Ralph-Christian Ohr

While revisiting some collected innovation readings, I recognized that it might be important to briefly emphasize again one “fundamental”: the distinction between needs and solutions.

 

A Rationale for Pursuing Open Innovation by Stefan Lindegaard

CoDev 2011 is coming up next week in Scottsdale, AZ. As part of the effort to build exciting for the event, for which 15Inno.com serves as a media sponsor, they hosted a webinar last week entitled “Expanding Open Innovation Networks to Solve Difficult Technology Roadblocks.”

 

Passion and Plasticity – The Neurobiology of Passion by John Hagel

What if you could evolve and shape your brain in ways that help you to get better faster? What if you could unleash a virtuous cycle that connects passion, practice and performance? 

9 Practices for Cultivating Creative Aliveness by Michelle James

The following practices are not necessarily in a linear order, and you might go back and forth between them. It’s not as much about a sequence as it is about engaging and responding in the moment: sometimes listening receptively; others times creating it out actively.

Laser Focused Products Are More Emotional by Jorge Barba

This post isn’t about Steve Jobs, it’s about emotion and how to create it with your product.

 

Meetings and Bosshole Behavior: A Classic Case By Bob Sutton

One of the themes in Good Boss, Bad Boss, as well as some of my past academic research (see this old chapter on meetings as status contests), is that bosses and other participants use meetings to establish and retain prestige and power.

 

Powerful And Affordable Real Time Data Mining, Visualization And Interactions Are Powering Up A New Culture Act – And Enabling “Infovation”. By Idris Mootee

Just landed in Rhode Island and spendin the next 2 days in Providence, long working sessions ahead, expect to some productive knowledge exchange. The topic will be around where arts meets science, design meets technology.

 

The Chemistry of Storytelling Marguerite Granat

Stories are what make us human. I can’t think of an aspect of our lives that is not affected by them. We begin our young lives with lots of storytelling. I have fond memories of stories that I heard as a child, and I’m sure you do too.

Have a nice weekend!

Enjoy it!

 

The Art of Integrative Thinking by Roger Martin and Hilary Austen via @ralph_ohr

Modern leadership needs integrative thinking. Integrative thinkers

embrace complexity, tolerate uncertainty, and manage tension in searching for

creative solutions to problems.

 

Adam Smith Explains the Network Economy by Tim Kastelle

The economy is a network. To understand how new ideas integrate into it, we first have to understand how interconnected and interdependent it is. Here is a passage from The Wealth of Nations by Adam Smith making this point (from Adam Gopnik’s good review of Smith’s work in The New Yorker):

 

Working With Strangers to Solve Open Innovation Challenges: What’s It Like? By Stefan Lindegaard

In writing and making public presentations about open innovation, I often remind people that while process is important, in the end success comes down to having people with the right mindset and skills. So much can be accomplished when a good team comes together, even when that team consists of experts in various disciplines around the globe who are total strangers to one another.

 

It’s Time for Some New Habits–the Year of the Meaning Organization by Umair Haque

This time of year we tend to subject ourselves to tough review. We zero in on our practices and tendencies and resolve to take up new, positive habits–and, more importantly, to break the bad. It can be a productive exercise if approached with a clear eye and dedicated follow-through. My question: why don’t we subject our institutions to the same ritualistic rigor?

Surprise yourself by Jorge Barba

We all have different likes and dislikes. That’s just how it is. A personal example how is I like video games and although I do have preferences for shooters, sports and espionage; I’ll give any genre a shot.

 

We Need To Change The Way We Use Trash, One Imagination At A Time. It Is About Behavior As Much As Economics. By Idris Mootee

We all love shopping and some do more than other. We love to buy shoes, clothes, electronic gadgets, toys and cameras. We all know we can’t continue on like this, the stuff we buy today is way worse than what we were buying a decade ago, everything has tons of electronic components inside which is really hard to recycle.

 

Team Guidelines From A New Boss: How Can He Make Sure People Live Them? By Bob Sutton

I got a fascinating note from an employee of a big company about the “team norms” that were articulated by his new boss.  I think they are great, but have a crucial question about them. Here they are: 

 

Happy or Valuable New Year? By Deb Mills-Scofield

21st century capitalism is shifting focus from making money to making meaning (ends vs. means, trailing indicators v leading indicators). This is good and necessary.  However, ‘happiness’ is starting to dominate discussions about 21st C capitalism, even in governments’ measures of economic growth

 

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Beware of Facts & Innovation by Deb Mills-Scofield

Facts & Data.  At Bell Labs we used to say, “How much did you pay for that data?”  Most market research projects – for strategic planning and innovation (my passions), or even incremental product development focus on getting the facts.  Ok, here’s one for you:

 

It Is Hard To Decide Between Getting The “Best” And Getting “Enough”. Muji Thinks “Enough” Is The New “Best”. By Idris Mootee

I am not a superfan of Muji but I am very impressed with their last three years of repositioning or finetuning of the brand and after spending 15 mins in one of their stores in Tokyo I can see why they are doing well. The concept is exporting well to the US too.

Five Ways To Get Smarter On Open Innovation by Stefan Lindegaard

I believe the best way to get smarter and acquire new knowledge on innovation is through articles and blog posts rather than reading books. It is just my experience that it works better both in terms of value and time spent.

 

Asshole Bosses and You: A Cartoon By Team Synchronicity at North Carolina State by Bob Sutton

I just got an email from Scott Bolin, an MBA student at North Carolina State, who worked with his team of fellow MBA’s,  James Wall, My Le, and Bikram Jit Singh, create a funny and well-crafted cartoon called Asshole Bosses and You. 

Cultivating Diversity: a New Way to Network by Mike Brown

Jon Lovitz did a routine on Saturday Night Live about how to be more successful. The answer to success was always the catch phrase, “Get to know me!” Looking back on my first year of leaving the corporate world for entrepreneurship in the world of strategy and innovation, the success we’ve had has been linked

 

Want Your Customers To Talk Sizzle Or Steak? By Wim Rampen

Customers have jobs to do. And so do Companies. In essence the trick is to align and focus the company’s activities to maximize support to Customers to get their jobs done. From the unpredictable Customer’s decision journey through each stage of the life-cycle. And make money as a result of it.

 

The Magic of Intuition at Work by Alex Pattakos via Ralph-Ohr

 

Sometimes we wish that we had the magical powers of the lovable witch Samantha Stephens in the situation comedy Bewitched; at the time (1960s and 1970s) it was the highest rated television series ever for the ABC network.

Balance innovation and continuous improvement by Jorge Barba

All of us know that if you we want to make sweeping changes, we need to innovate. If done incrementally (in small improvements), it won’t attract much attention. FedEx became a success story as they changed people’s expectations (absolutely, positively overnight) of delivery services, delivered on their promise and charged a premium for it.  However, innovation projects are never “complete”.

Have a nice week!