Problems are active and do not sit around waiting for solutions. Problems always cause a greater or lesser impact in a given environment.
How can something be considered a problem when we still cannot identify what is wrong or at least not as well as it should be identified?
We know that problems do not always have adequate solutions available and that unfavorable situations are not necessarily problems to be identified.
In an organization, it is relatively easy to see that people tend to expect others to find problems that they can solve, rather than taking the initiative to look for or anticipate problems.
One of the reasons why people avoid going looking for and finding problems is the ease with which these people can later discard them. They can always say that the problem is not theirs because that particular problem requires an embroidery of another specialty or because it goes beyond the limits of their functions or responsibility.
Does the size of a problem in an organization come from the impact of the solution we are looking for?
If the problem is big does it mean that it affects a large universe of people?
It is good to remember that before we move to the construction of workable solutions in the scope of organizational innovation we must plunge with passion into the problem, identifying all its environment and accurately delimiting all its contours and details.
Finding problems means identifying the characteristics of the problem, including its location and the consequences of its existence. This means that we need to know whether all stakeholders within and outside the organization clearly and accurately understand the problem.
Identifying the root cause of a problem from the data identified by the analysis of qualitative and quantitative information is critical to ensuring that the real cause of the problem is understood. When that happens, we are on the right track.
To find the right path, we must look for problems to identify them and find creative solutions. If our attitude is proactive instead of reactive, we will naturally take the initiative to look for, or anticipate problems, changes, trends and opportunities for improvement and / or innovation.
One of the possible ways of approaching the organization is to ask the employees of the dedicated teams, for an undefined problem, to individually note the specific problems they are facing, and which are related to their initial challenge.
On the other hand, it is easy to recognize that in an organization we recognize employees who are constantly seeing problems everywhere and, despite appearing to be pessimistic behavior, this can be translated into an important and beneficial activity in identifying organizational problems of systems, processes, products or services.
What problems are we going to find?
Different people can be different angles of observation. Each angle can be a different perception and turn into different problems.
In a team it is always good to be able to create problems, to have proactive attitudes and to know how to appreciate different cognitive approaches between team employees or the organization.
When an organization manages to create synergies between problem makers and individuals with other acting preferences, every moment of a creative process benefit.
Defining the problem also requires a combined view of the problem resulting from the various perspectives as well as a long succession of questions about “why” the problem. In looking for the answers to our questions we should avoid all kinds of judgments in the definition of the problem.
It is also time to leave those beautiful forms of deductive reasoning based on past experiences and to make a breakthrough by laying the foundations for building a balance between what is achievable, what is desirable, and what is economically feasible.
Will the solutions we present to customers and users / consumers satisfy the need for a specific job well done?
Trying to know if a solution does not bring you another set of problems is a constant challenge. What are the consequences of our proposal?
Let us try to listen to what has not yet been said because it means anticipation and a place of innovation.
Knowing how to observe is as important as being watched! After all we and they are part of the same world!
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